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Returns & Exchanges

If for any reason you are not happy with your purchase, please contact us and we will be happy to make it right! Returns and exchanges will be accepted within 14 days of your order's delivery date. Original shipping costs will not be refunded and return shipping fees will be paid for by the customer.

All custom orders, as well as orders for custom sizes (anything outside of 6.5"-8.5"), are final sale and non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nicole@allisoncolejewelry.com.


Exchanges
If you would like to request an exchange, please contact us at nicole@allisoncolejewelry.com before mailing your item back.


Shipping
To return your product, please mail your product to:
Allison Cole Jewelry
Attn: Nicole Recomendes
20202 Town Green Drive
Elmsford, NY 10523

You will be responsible for paying for your own shipping costs for returning your item.

We do not guarantee that we will receive your returned item, so please consider using a trackable service and hold on to your receipt until your return has been processed.

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